Terms of service

OVERVIEW

Welcome to Green Building Consultants. The terms “we”, “us” and “our” refer to Green Building Consultants.

We operate this website and store (the “Services”) to provide personalised digital products (such as custom PDF documents) and services (such as 1:1 meetings/consultations). Our store is hosted on Shopify, which enables us to provide the Services to you.

These Terms of Service (the “Terms”), together with any policies referenced in them (including our Privacy Policy and Returns & Refunds Policy), set out your rights and responsibilities when you use the Services.

By visiting, browsing, purchasing from, or otherwise using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Services.

 

SECTION 1 – ACCESS AND ACCOUNT

By using the Services, you represent that you are at least 18 years old, or the age of majority in your place of residence.

When using the Services (including placing an order), you may be required to provide information such as your email address and billing/payment details. You agree that all information you provide is accurate, current, and complete, and that you will keep it updated.

You are responsible for maintaining the security of your account credentials (if you create an account) and for all activity that occurs under your account. You must not transfer or assign your account to another person.

SECTION 2 – OUR PRODUCTS AND SERVICES

We provide:

  • Personalised digital products, including custom PDF documents; and
  • Services, including meetings/consultations delivered remotely (e.g., phone/video).

Because our products and services may be customised based on information you provide, you are responsible for ensuring that any information you submit to us is correct and complete. Delays or errors caused by incomplete/incorrect information may affect delivery timeframes and outcomes.

Any examples, previews, or descriptions are provided in good faith, but we do not guarantee that every outcome will meet personal preferences or expectations, particularly where you request subjective choices.

We may update, modify, or discontinue any part of the Services at any time.

 

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. We may accept or decline an order at our discretion (including where we cannot fulfil your request, suspect fraud, or need clarification).

An order is not confirmed until:

  1. payment is successfully processed; and
  2. you receive an order confirmation (or other written confirmation) from us.

Because many of our offerings are personalised and/or delivered digitally, we may be unable to accommodate cancellations once work has started or once a digital product has been delivered. Your rights relating to refunds are set out in our Returns & Refunds Policy and under Australian Consumer Law.

You agree that purchases are for your own use and not for resale.

 

SECTION 4 – PRICES AND BILLING

All prices are displayed in Australian Dollars (AUD) unless stated otherwise. Prices and promotions may change without notice.

You authorise us (and Shopify/our payment providers) to charge your selected payment method for your order, including any applicable taxes required by law.

You agree to provide current, complete, and accurate payment and contact information for all purchases.

 

SECTION 5 – DELIVERY (DIGITAL PRODUCTS)

Digital products are delivered electronically (for example, by email or via your account on our website).

You are responsible for providing a valid email address and ensuring you can receive messages from us (including checking junk/spam folders). If you do not receive your digital product within the stated timeframe, contact us at contact@greenbuildingconsultants.com.au and we will assist.

SECTION 6 – MEETINGS / CONSULTATIONS

Meeting bookings are subject to availability and may be delivered via video or phone as described at the time of booking.

Rescheduling requests can be made by emailing contact@greenbuildingconsultants.com.au. We will try to accommodate reasonable reschedule requests.

If you cancel or do not attend a booking (a “no-show”), refunds may not be available because time is reserved specifically for you, except where a refund is required under Australian Consumer Law or our Returns & Refunds Policy.

 

SECTION 7 – INTELLECTUAL PROPERTY AND USE OF DELIVERABLES

All content on the Services (including text, graphics, branding, and templates) is owned by or licensed to us and is protected by applicable intellectual property laws.

Unless we agree otherwise in writing:

  • your purchase grants you a personal, non-transferable licence to use the delivered digital product for your own purposes; and
  • you must not copy, reproduce, resell, distribute, or publish our deliverables or materials (in whole or in part).

 

SECTION 8 – OPTIONAL TOOLS AND THIRD-PARTY LINKS

We may provide access to third-party tools or links. We do not control and are not responsible for third-party content, websites, or tools. Your use of third-party services is at your own risk and may be subject to their separate terms.

 

SECTION 9 – RELATIONSHIP WITH SHOPIFY

This store is powered by Shopify, however any purchases you make are made directly with Green Building Consultants. Shopify is not responsible for sales between you and us.

 

SECTION 10 – PRIVACY

Our Privacy Policy explains how we collect, use, and disclose personal information.

Because our store is hosted by Shopify, Shopify may also collect and process personal information when you use the Services.

 

SECTION 11 – FEEDBACK

If you submit feedback, suggestions, reviews, or other content, you grant us the right to use it for operating and improving the Services (for example, marketing or testimonials), unless you notify us otherwise in writing.

 

SECTION 12 – ERRORS AND CORRECTIONS

We may correct errors or update information on the Services at any time (including after an order is placed). If we need to materially change or cancel an order, we will attempt to contact you using the details provided.

 

SECTION 13 – PROHIBITED USES

You must not use the Services for unlawful purposes, to infringe intellectual property, to interfere with the site’s security/operation, to transmit malware, or to harass/abuse others.

We may suspend or terminate access if we reasonably believe you have breached these Terms.

 

SECTION 14 – TERMINATION

We may terminate or restrict your access to the Services at any time if you breach these Terms. Clauses which by their nature should survive termination will continue to apply.

 

SECTION 15 – DISCLAIMER

To the extent permitted by law, the Services are provided on an “as is” and “as available” basis. Nothing in these Terms excludes any consumer guarantees that cannot be excluded under Australian Consumer Law.

 

SECTION 16 – LIMITATION OF LIABILITY

To the extent permitted by law, we are not liable for indirect or consequential loss (such as loss of profits or business interruption). Where liability cannot be excluded under Australian Consumer Law, it is limited to the minimum extent permitted.

 

SECTION 17 – INDEMNITY

You agree to indemnify us for losses or claims arising from your misuse of the Services, your breach of these Terms, or your violation of any law or third-party rights.

 

SECTION 18 – SEVERABILITY

If any provision is found unenforceable, the remainder continues in force.

 

SECTION 19 – ENTIRE AGREEMENT

These Terms, together with the policies referenced, form the entire agreement between you and us regarding the Services.

 

SECTION 20 – ASSIGNMENT

You may not assign your rights under these Terms without our written consent. We may assign our rights as part of a restructure, sale, or similar event.

 

SECTION 21 – GOVERNING LAW (AUSTRALIA)

These Terms are governed by the laws of Australia and the Queensland State in which Green Building Consultants is headquartered. You submit to the non-exclusive jurisdiction of the courts of that State/Territory.

 

SECTION 22 – CHANGES TO TERMS

We may update these Terms by posting a new version on this page. Changes apply from the date they are posted (or any later effective date stated).

 

SECTION 23 – CONTACT

Questions about these Terms should be sent to:

contact@greenbuildingconsultants.com.au


Green Building Consultants

[ABN: 20683948147]